Before You Reach Out
Check out our FAQ page
FAQs
Yes, all our products are handmade.
We ship within 1-2 days. Normally, it takes 3-5 days to receive your order.
Yes, you can! Once your order has been shipped, we will send you a shipping confirmation email with a link to track the order on the carrier’s website. By clicking the link, you will be able to check the status of your order once it is in transit.
At this time, we only ship within the USA. Due to the uncertainties of tariffs, it will be hard to gage what shipping cost would be in other countries. In the future, we will consider shipping to Canada, Mexico, and Australia.
At this time, we do not.
Yes, we do!
Crystalize Home offers our unique crystal products for wholesale, proudly serving retailers for over 11 years. We’ve exhibited at major markets like AmericasMart Atlanta, Dallas Gift Market, NY NOW, and the Los Angeles Gift Show, supplying gift shops, garden centers, souvenir stores, craft shows and more across the U.S.
Crystalize Home a trusted brand for unique, high-quality crystal décor.
Custom work will cost a minimum of a $5,000 order. This requires $1,000 to start the process and we'll design custom products. We normally only do this kind of work for wholesale accounts.
If the product you received is defective or was damaged during shipping. You have 3 days to make a claim, please take a photo of it and email us. We will send you a replacement.
At Crystalize Home, each ornament is carefully crafted and described to reflect its beauty and uniqueness. As a small business and the seasonality of our products, we are unable to offer returns or exchanges at this time. This allows us to focus on delivering high-quality, handmade products and keeping our prices fair.
We provide detailed descriptions and clear photos to help you shop with confidence. If you have any questions before ordering, we’re happy to help!
Thank you for understanding and supporting a small business during our busiest season.